At NetBrain, we are committed to providing exceptional customer support. Our support surveys consistently reflect high levels of customer satisfaction, and all feedback is reviewed by our Senior Leadership Team to drive continuous improvement.
| Feature | Standard Support | Premium Support | US-Only Support |
|---|---|---|---|
| Support Availability | 24×5 (excluding holidays) | 24×7 (P1 Tickets on weekends) | 8×5 (EST or PST) |
| Phone Support | ✔ (All customers) | Dedicated Premium support number | Dedicated US support number |
| Email Support | ✔ | ✔ | ✔ |
| Customer Support Portal Access | ✔ | ✔ | ✔ |
| Technical Account Manager (TAM) | ✘ | Yes (Based on region) | ✔ |
| Assist with software upgrades and patch management | ✘ | ✔ | ✔ |
| Monthly NetBrain Health Check (Servers & Domain) | ✘ | ✔ | ✔ |
| Included for all Customers | ✔ | ✘ | ✘ |
| Download Product Guide | Download | Download | Download |